We are an American company and maintain warehouses in both the United States and China. Your location is usually the variable we use to decide which warehouse we dispatch your order from. Domestic orders are usually fulfilled from our warehouse in the United States and international orders are usually fulfilled from our warehouse in China.
We understand that many of our customers do not like the idea of receiving their order from China; however, we promise that every measure has been taken to make the process as smooth as possible. In many cases, the shipping speeds and tracking accuracy offered by our Chinese warehouse is better than what we can obtain with the United States Postal Service. There are absolutely no differences in the product you receive.
We aim to dispatch most domestic orders within 2-3 business days. These orders are shipped via United States Postal Service (USPS) First Class Mail or Priority Mail and usually require an additional 2-3 days for delivery. These packages can be tracked online at the USPS website.
International orders are typically dispatched within 1-2 business days and are shipped using a variety of mail services. Please see the chart below to get an idea of how long it will take to receive your order. Every international shipment is sent with package insurance which means you will be refunded if the item is lost or damaged while in transit.
|New Zealand||6-10 days|
|United Kingdom||5-7 days|